Vocational Enhancement Programme (VEP)
Exemplar Service Level Agreement from DEL/DE January 2007
Initial evaluation of the VEP has highlighted the value of service level
agreements (SLAs). They help ensure the smooth running of programmes by
clarifying roles and responsibilities, and eliminate many causes of friction that can so easily mar relationships.
It is recommended that schools and providers work together to prepare
SLAs. To assist with this process, an exemplar SLA between a school and FE college is attached, for adaptation as necessary to reflect local circumstances. This exemplar may also be used as a template to assist in drawing up SLAs between schools and other training providers.
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